Frequently Asked Questions

Getting started

1.What is Amazing Mall?

Amazing Mall is an E-commerce platform. Businesses sell their products to millions of buyers across India, at really low commission rates.

2. What is Amazing Mall Ecommerce?

Market place model where any GST enabled business owner can register and sell on Amazing Mall. Amazing Mall charges a commission on sales, which differs from category to category. (Commission charged is lower than other e-commerce platforms).This platform is available on the Web and App.

3.What about the quality of products?

Amazing Mall only sells brand new products, we do not allow refurbished or repackaged products.

Seller Central FAQs

4.Is onboarding free?

YES! Onboarding is absolutely free.

5.How do I onboard?

Open Playstore/Appstore > Search Amazing Mall > Download > Add your Business mobile Number and GST > Fill in Business Owner Details >Choose your Category of

Business> Successfully Onboarded

6.What documents do I require to onboard?

Download Amazing Mall App and onboard using your business contact number and GST number (Goods and Service Tax Number)

7.What is a "deal"? How is it created?

A "deal" is a limited time offer, offered by Amazing Mall registered sellers where the price of a product is always lower than other online platforms.

8.How many products can I broadcast at once?

You can broadcast any number of products individually.

9.When will I know my product is broadcasted?

You will be notified once your product is broadcasted.

10.When will I be paid?

The amount will be settled for you within 7 working days from the date of delivery of the product.

11.How does Amazing Mall transfer payments?

We transfer the money to the seller's virtual bank account. The seller can transfer this money to his linked bank account which should be his company’s bank account as per GST.

12.On what basis shipment charges are calculated?

Shipment Charges are calculated based on the type, dimension, weight of the product along with the location.

13.How to track my order?

As soon as the shipment details are created, you will be able to track your shipment on the Amazing Mall app - Account.

14.Do you ship outside India?

Currently, we do not operate outside India.

15.How is the shipping rate calculated?

The shipping rate is calculated based on the volumetric weight or Total weight of the product along with the distance.

16.What is Amazing Mall’s Return policy?

The returns will be accepted from the customer only if the product is damaged; or if there is a defect in the product.

17.Will I be charged if the buyer cancels the order post shipment?

The Amazing Mall team will investigate the reason for the cancellation and will process the refund as per return policies.

Buyer Central FAQs

18.Is it mandatory to be a registered seller to purchase?

No, It is not. Anyone in India can buy anything on Amazing Mall.

19.How do I place an order if I am a GST registered Business Owner?

Open Amazing Mall App > Choose your category > Choose your product > Click Buy Now >

Select Delivery Address > Choose Your Payment Type > Checkout

20.How to place an order if I am not a GST registered customer or not added as a user?

You can still purchase from Amazing Mall even if you are not a GST registered customer or not an added user, through the Amazing Mall website https://Amazing Mall.in

21.What are the different modes of payment?

UPI

Debit/Credit Card

Cash on Delivery in some cases

22.Are the products sold refurbished/Second Hand?

Amazing Mall only sells brand new products, we do not allow refurbished or repackaged products.

23.I am not able to track the order.

You can contact us through chat support or reach us out atletstalk@amazingmall.in

24.I would like to request a return of my product. Where do I raise the request?

Only If you find the product to be damaged or defective during unboxing, you can return it. As per return policy, an unboxing video must accompany the claim.

You can raise the request atletstalk@amazingmall.in